Answered By: Abbie Steuhm
Last Updated: Sep 11, 2024     Views: 15

  1. If you get an error similar to "Secure Connection Failed" or "ERR_SSL_PROTOCOL_ERROR" when trying to log in, try the following steps:
    • Turn off any VPNs and browser extensions you have.
    • Make sure your browser and computer system have the latest updates installed.
    • Clear your browser's cache (all of it and not just the last 24 hours).
    • Clear your computer's SSL state.
    • Disable QUIC Protocol.
       
  2. If you have problems logging in but do not get an error like the one above, verify that your password does not exceed 30 characters and update it if necessary.
     
  3. If the above steps do not resolve the issue, Contact DSU Librarians for assistance. Please include as much information as possible including:
    • Screenshots of error messages
    • The browser(s) you are using
       

For instructions on how to clear your cache/SSL state/disable QUIC, refer to this guide.

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